Shipping, Customs & Product Specs
Erae 2 is in stock and ships within one week of your order. This article explains what to expect from the moment you place your order to the moment your package arrives, plus how customs and import duties work for customers outside the EU.
Note: EraeSound is a software instrument delivered as a digital download. There is nothing to ship: your license and installer are available immediately after purchase. See Activating EraeSound: Sign-In, Licensing & Demo Mode for next steps.
Shipping timeline
| Stage | Typical timing |
|---|---|
| Order confirmed | Immediate: you receive an order confirmation email |
| Fulfillment & packing | Within 1-3 business days |
| Handed to carrier | Within 1 week of order |
| Delivery, EU customers | 2-5 business days after dispatch |
| Delivery, UK / Switzerland / Norway | 3-7 business days after dispatch |
| Delivery, US / Canada | 5-10 business days after dispatch |
| Delivery, rest of world | 7-14 business days after dispatch |
Note: Delivery windows are estimates and may vary during peak periods or public holidays. Your tracking link (emailed at dispatch) shows the live status of your shipment.
Orders ship from our office in France. Shipping fees are calculated at checkout and are typically included for most destinations worldwide.
Tracking your order
When your order is dispatched, you will receive a shipping confirmation email containing your courier tracking number. Click the link in the email to follow your delivery on the courier's website.
If you have not received a tracking email within one week of your order confirmation, please open a support ticket with your order number: we will look into it right away.
Note: Tracking updates can take up to 24 hours to appear on the courier's website after dispatch.
Changing your delivery address
If you need to change your delivery address, contact us as soon as possible after placing your order. Address changes can only be made before your package is handed to the courier: once it is in transit, the courier controls routing.
To request an address change:
- Open a support ticket with the subject line "Address change, order [your order number]".
- Include your current (incorrect) address and the correct new address.
- The team will confirm whether a change is still possible.
Customs, VAT & import duties
EU customers
If your delivery address is within the European Union, VAT is applied automatically at checkout. No additional fees will be charged at delivery.
UK customers
The UK is outside the EU for customs purposes since Brexit. Your order ships from France and will be subject to UK import VAT (currently 20%) on arrival. The courier handles customs clearance and will contact you with a payment request before or at the time of delivery.
Customers in Switzerland, Norway & Liechtenstein
These countries have specific customs agreements with the EU. Import duties and local VAT will apply. The courier will contact you with the applicable fee when the package reaches the border.
US, Canada, Australia & rest of world
Orders shipped outside the EU may be subject to:
- Import duties (percentage of the declared value, set by your country)
- Local VAT or sales tax (varies by country and state/province)
These fees are charged by the courier at the time of delivery (or billed shortly after). They are not included in the price you pay at checkout and are the customer's responsibility.
Note: Duty and tax rates vary by country and can change. Your courier's website provides a general overview of duties and taxes; contact your local customs authority for the most current rates.
If your package is held or rejected by customs
Customs authorities occasionally hold or reject packages for inspection. If this happens:
- Check your email: the courier will contact you with instructions. You may be asked to provide additional documentation or pay an outstanding duty balance.
- Act promptly: uncollected packages that remain in customs beyond a set period may be returned to us.
- If the package is returned to us, contact support@embodme.com and we will arrange a re-shipment once the situation is resolved.
Product specifications (Erae 2)
The table below covers the physical specifications of the Erae 2, useful if you are calculating customs value, checking luggage restrictions, or comparing against your workstation.
| Specification | Value |
|---|---|
| Dimensions | 402 x 277 x 20 mm (15 x 11 x 0.8 in) |
| Weight | 2.5 kg (5.5 lb) |
| Surface | 16,000-point FSR matrix with replaceable Fabric & Silicone skins |
| Connectivity | USB-C MIDI & power, MIDI TRS in/out, micro-SD slot |
| Power | 65W USB-C adapter (US / EU / CN / UK / JP plug) or 15W USB-C from a laptop |
| Controller | Standalone controller / looper, 8 layouts & tracks, MIDI 1.0, MPE, MIDI 2.0 |
| Analog outputs | 24 (12 dual) configurable CV / gate / trigger outputs |
| LED display | RGB 42 x 24 array, 9 mm pitch |
| Latency | < 1 ms global |
| Warranty | 2 years, same coverage worldwide |
What's in the box
| Item | Included |
|---|---|
| Erae 2 controller | Yes |
| 65W USB-C power supply (multi-plug: US / EU / CN / UK / JP) | Yes |
| USB-C cables (2 x 2 m) | Yes |
| MIDI TRS-to-DIN adapters (2x) | Yes |
| Fabric skin (mounted) | Yes |
| 8 GB microSD card (pre-installed) | Yes |
Note: For import declarations, the declared value is the price paid for the device. Accessories bundled in the box are included in that declared value.
Related articles
- Erae 2 Power Requirements: power adapter specs and bus-power limitations
- Activating EraeSound: Sign-In, Licensing & Demo Mode: included software and how to activate it </content>